Frequently Asked Questions

Each item includes a detailed size guide in centimeters, plus our sizing recommendation: whether to take your usual size or size up/down.

If sizes differ from UK standards (US, EU, or Asian sizing), we include a notice in the product description.

If your usual bra size isn't available, try its sister size—same cup volume, different band.

Common sister size equivalents:

• 85B ↔ 90A ↔ 80C
• 90C ↔ 95B ↔ 85D
• 95D ↔ 100C ↔ 90E
• 80A ↔ 85AA ↔ 75B
• 100E ↔ 105D ↔ 95F

You'll receive a confirmation email once your order is placed. Check your spam folder if you don't see it.

If you still haven't received it, email us at support@lespetitsimprimes.com

1. Check your spam/junk folder

2. Check if your bank account has been debited

• If yes: your order went through but the email address was incorrect. Contact us with your name and order date to update your email.
• If no: your order didn't process. Please place it again.

You have 24 hours to cancel or modify your order. Email us at support@lespetitsimprimes.com

For Express Delivery orders, the cancellation window is 6 hours.

After these timeframes, we cannot modify or cancel orders.

No. Gift cards have no expiry date and are non-refundable.

If you have a discount code, enter it on the payment page. Please note: if you forget to enter it, we cannot apply it retrospectively.

Forever! At Les Petits Imprimés, there's no expiry date.

We accept payments by debit/credit card: Visa, Mastercard, American Express, as well as PayPal, Apple Pay and Klarna.

All payments are fully secured and encrypted by Stripe (also a partner of Galeries Lafayette, Bata, Celio, 3 Suisses and many others!).

Stripe uses data encryption protocols ensuring the confidentiality of your financial data, meeting security certifications required by international financial institutions Visa, Mastercard and American Express.

Payment is taken within 24 hours of order confirmation.

Yes, simply select the Klarna payment method when checking out. Klarna offers the freedom to pay for your order later or in 3 interest-free instalments.

If your payment is declined, check that your card is one of the accepted types: Carte Bleue, Visa or Mastercard. If so, the reason for the decline can only be explained by your bank.

Go to: Track my order

We've chosen to limit intermediaries to reduce our environmental impact and labour/storage costs, so our products ship directly from our partner workshops to you.

You should expect on average:
- 8-14 working days for UK/Europe/Switzerland delivery
- 12-20 working days for other destinations

Aware that this may seem long, we offer 3 delivery options:

• Free delivery (8-14 days): on orders over £60
• Standard delivery (8-14 days): £4.95 (orders under £60)
• Express delivery (1-2 days): £6.95

* Times for UK mainland, allow 1-2 extra days for other destinations
** If Express delivery wasn't offered when placing your order, your items weren't eligible

We deliver worldwide.

All items eligible for Express delivery are listed in the collection below:

Please note: not all variations are available. Make sure "1-2 day delivery" appears under the "add to basket" button for confirmation.

View Express Delivery items

If you're not available when your parcel is delivered, it will be left in your letterbox or redirected to your local post office with a card left in your letterbox.

In this case, you must collect it within 15 days. Keep an eye on tracking notifications to know which post office to collect from.

Your order was probably shipped in multiple parcels as our items aren't always in the same fulfillment center. All tracking numbers should have been emailed to you. If not, contact us.

If your parcel was just shipped, it's possible Royal Mail/courier assigned a temporary tracking number (often starting with YT or CA). Your temporary tracking number will update at the next scan (allow 4-8 days).

If tracking shows your parcel is delivered, it has been delivered. If it's not in your letterbox or handed to you personally, it may have been left with a building manager or neighbour during your absence. Only your courier can provide information (UK: contact Royal Mail or the courier used). You can file a complaint with them if your parcel genuinely wasn't delivered.

If your parcel wasn't left with a neighbour/manager and the courier confirms delivery, it's possible your parcel was stolen from your letterbox. In this case, report the theft to the police.

We'll send you a replacement order free of charge if:

1. You chose Secure Delivery (Loss/Damage/Theft) or Express & Secure Delivery
2. You email us:
   • A lost parcel certificate from your courier, or a theft report from the police
   • This signed declaration

Returns to sender are very rare, but when they occur it's due to:

• Address error when placing the order
• Inaccessible letterbox, or correct name not displayed on it
• Collection not made within the allotted time (within 15 days at post office)

Reshipping fees for returned parcels are £8.50. This amount must be paid to arrange return of the parcel by clicking here.

Please carefully check your postal address when ordering and ensure your letterbox is accessible. Your name must match on both your parcel and letterbox.

Since original delivery is always offered by Les Petits Imprimés, we unfortunately cannot offer it again in this situation. Thank you for your understanding.

* Parcels "returned to sender" aren't returned directly to our premises but to a specialist storage facility. If you choose a refund rather than reshipping, reshipping fees will be deducted from your refund amount.

Returns are simple and done in a few clicks.

Check our Returns & Refunds page for the complete process.

Our lingerie is sold in French sizing.

But the label on the product you receive will also show its European size.

To avoid confusion (thinking you received the wrong size), here are some size equivalents:

• An 85B French will be labelled 70B
• A 90C French will be labelled 75C
• A 95D French will be labelled 80D

For all size equivalents (FR-UK), we've written an article on this subject.

Report your faulty item within 5 days maximum via the returns portal

• Select reason "received faulty"
• Attach the 3 required photos:
  1. The item clearly showing what's damaged
  2. The envelope/parcel with legible delivery label
  3. The item (photo 1) next to the delivery label (photo 2)

No, once the tag is detached, the item is considered worn and therefore not eligible for return.

Allow 2-14 days from when we receive your parcel at our French facility. We of course try to reduce this wait as much as possible.

A returned item may be refused for the following reasons:

• Tear, hole, pulled thread, unstitched
• Incomplete (e.g. returning a bra without straps)
• Intimate stains and other marks or odours from a worn garment

If your return is refused, photo evidence will be sent to you. No refund or store credit can be processed.

Please return your items in perfect resaleable condition as stated in our return conditions.