Our return policy is 14 days for items that we are not satisfied with. If these times have passed since the delivery of your package, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You will be responsible for the shipping costs associated with returning your item. We are not responsible for any loss or damage occurring during transit. You must also, for all returns, prepay the cost of shipping and insurance (if applicable). If your return is eligible for a refund, the refund will not include any shipping and handling charges that may appear on the packing slip or invoice.
When we receive the returned product, we will review it and notify you by email, within a reasonable time, of our decision on whether to approve or reject your claim. reimbursement. If you are entitled to an exchange or a refund, we will replace the product or refund the purchase price (depending on the original method of payment).
- The link to our website:
https://lespetitsimprimes . com
- Company name:
Cazelle Group OÜ
- Mailing address:
Maakri 44-21, 10145 Tallinn, Estonia (this is NOT a return address. Returns are made in FRANCE and the address will be communicated to you by e-mail. )
- Email address:
support@lespetitsimprimes . com
Item 1 - Returning Unopened Items
We only accept returns for items returned within 14 days of delivery as indicated by the original tracking information.
Article 2 - Exchanges
To make an exchange, request a refund or credit and reorder directly on the site. When you consider a product to be defective, please contact us, within 14 days of your purchase, at the telephone number or email address below and provide details of the product and the defect. We will then tell you how to return the product.
Article 3 - Shipping
In the situation where the customer wishes to return the product purchased on the site to the seller for any reason, the customer must inform the seller beforehand by making a return request via the returns portal: < a href="https://lespetitsimprimes . com/pages/portail-des-retours">https://lespetitsimprimes . com/pages/portal-des-retours
If the customer returns the product to the seller on his own initiative, the seller may refuse the package and not proceed with the refund.
We are not responsible for any loss or damage occurring during transit. If your return is eligible for a refund, the refund will not include any shipping and handling charges that may appear on the packing slip or invoice.
To return or exchange the item you have purchased, please send it by post, with your RMA number, Last name, First name and any other information concerning your purchase, to the address provided in the email of acceptance of your return request, and appearing at the contact details below:
Za le Clolois (Les Petits Imprimés ), 3 rue de l'Artisanat, 70500 Jussey, FRANCE
Article 4 - Process
When we receive your item, we will review it and notify you by email, within a reasonable time frame, whether or not your refund request has been approved .
If you are eligible for a refund, we will refund the purchase price and a credit will be applied to the original form of payment. Shipping and handling charges you have already paid are non-refundable and refunded amounts do not include the cost of shipping. A maximum period of 15 working days after receipt of our email may elapse before the refund has been received.
If you qualify for an exchange, we will ship a new item to the original shipping address.
Article 5 - Gifts
If the returned item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of your return. If the item was not identified as a gift when purchased, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and he will know that you have returned the item.
Article 6 - Exception to the right of withdrawal and reimbursement
All personalized items made to order on our product catalog are not eligible for return and refund. These items are deemed to be non-refundable or part of a final sale. Nevertheless, personalized products benefit from the right of conformity as defined in our general conditions of sale. The company is not required to reimburse the additional costs if the consumer has expressly chosen a more expensive delivery method than the standard delivery method offered by the professional.
Article 7 - Return to sender
In the event of a return to the sender linked to an error in the address when placing the order, a mailbox not accessible, exact name not indicated on the latter, or a withdrawal at a withdrawal point not made within the allotted time (within 15 days at the post office), reshipping costs for the returned package will be charged €9.80.
If you choose not to reship, these costs will be deducted from the refund of your order.