We know that this fear always exists when shopping online.
That's why for each item you will find a size guide as well as our advice "Take your usual size" or "Take a size up/down your regular size."
Once your order has been placed, you will receive a confirmation email (Remember to check your spam). If you haven't received it, send us an email so that we can help you: support@
First check that your bank account has been debited. If this is the case, your order has been taken into account, but the email address entered is incorrect (often it is a simple typing error). Contact us quickly to update your email address: support@
If your bank account has not been debited, your order has not been placed. We invite you to take it again.
You have 24 hours to cancel or modify your order.
Warning: If your delivery is a "Quick Delivery", the cancellation/modification period is 6h.
Write to us at: support@
After these deadlines, we will no longer be able to modify or cancel your order.
Gift cards are valid without expiry date. They are not nominative and are neither refundable nor exchangeable.
If you have a discount code, enter it directly from your cart. Be careful, if you forget to enter it, we won't be able to apply it afterwards.
Log in to your customer account
You will only have to pay the outstanding amount (if there is anything left to pay).
Bank card, Carte Bleue, Visa, Mastercard, Apple Pay
All payments are fully secured and encrypted by the services of Stripe (also a partner of Galeries Lafayettes, Bata, Celio, les 3 Suisses and many others!)
The Stripe solution uses to data encryption protocols ensuring the confidentiality of your financial data, and which are subject to the security certifications required by the international financial institutions Visa, MasterCard and American Express.
Payment is debited within 24 hours after confirmation of your order.
Unfortunately, we cannot debit your payment later because your order only appears in our software if the payment has been validated.
If your payment is refused, check that your card is one of the types of cards accepted on our site: Carte Bleue, Visa or Mastercard. If this is the case, the origin of the refusal can only be explained by your bank.
Having chosen to limit intermediaries to reduce our environmental impact as well as our labor and storage costs, our products leave directly from our partner workshops to arrive at your home.
You will therefore have to count on average:
- 10 to 18 days to be delivered to mainland France/Europe/Switzerland
- 2 to 5 weeks for any other destination.
Aware that this delay may long, we've chosen to OFFER delivery, so it's TOTALLY FREE, with no minimum purchase.
A paid Fast Delivery 2-3 days* may be offered to you depending on available stocks.
* Delivery time for mainland France, count 1-2 additional days for Corsica and other destinations
Delivery takes place anywhere in the world with the exception of the DOM-TOMs since covid.
Votre commande a sûrement été expédiée en plusieurs colis car nos articles ne sont pas toujours regroupés dans le même centre. Tous les numéros de suivis vous ont normalement été communiqués par email. Si ce n'est pas le cas, contactez-nous.
If your package has just been shipped, the post office may have assigned it a temporary tracking number (often starting with YT or CA). Your temporary tracking number will be updated on the next scan of your package (allow 4 to 8 days)
If your Colissimo tracking indicates that your package has been delivered, it means that it has been delivered. If it's not directly in your mailbox or in person, it was dropped off at your dressing room/caretaker or at a neighbor's while you were away. Only La Poste can provide you with information by calling 3631. You can file a complaint/complaint with them if your package has really not been delivered.
If your package has not been left at your dressing room/caretaker or at a neighbor and La Poste confirms that your package has been delivered, it is possible that your package has been stolen directly from your mailbox. In this case, you will have to go to a police station to declare a theft from a mailbox.
Our team undertakes to send you a brand new package free of charge provided:
- Whether you have opted for the Secure Delivery (Loss/Breakage/Theft), or the Fast & Secure Delivery
- Whether you have a loss of parcel confirmation certificate issued by La Poste, or a declaration of theft issued by your police station.
Returns to sender are very rare, but when they occur are related to:
▶︎ An error in the address when placing the order
▶︎ A box not accessible, or exact name not indicated on the latter.
▶︎ A withdrawal not made within the time allowed (within 15 days at the post office)
The costs of re-shipment of the returned package are set at €9.80.
This amount must be paid by the customer in order to unlock the return of the package by clicking here
Point delivery relay is not possible because we deliver to you by Colissimo.
We therefore invite you to check your postal address carefully when placing an order and to ensure that your mailbox is accessible. name must also be the same on your package and your mailbox.
The original delivery is still offered by
RETURNS AND REFUNDS
Contact us within 7 days maximum by email: support@
No, once the tag has been detached, the item is considered worn and therefore not eligible for a return.
Return packages received are inspected once a week. If you do not receive a refund within one week of your return, you will receive it the following week. Count therefore 10 to 15 days maximum.
A returned item may be refused for the following reasons:
• Tear, hole, pulled thread, unstitched
• Incomplete (e.g. return of a bra without the straps)
• Intimate stains and other dirt or odors because the garment has been worn.
If your return is refused, photo proofs will be sent to you. No refund or credit can be made.
We invite you to return your items in perfect condition for resale as indicated in our return conditions.
Attention we enter the category: Thorny subject! 😅
"In Asia! We have received, to our great regret, several criticisms on this subject."
The goal of the brand being to offer our stylistic universe at affordable prices, we have chosen to supply ourselves in South Asia (China, India and Vietnam).
We know that coming from Asia can put some people off because many have the image of “dehumanized mega-factories” and poor quality products. We know that this can harm us (especially from people who haven't read these lines), but it is absolutely NOT the model we are on.
Our partners can literally be counted on the fingers of one hand, and we have forged a real relationship of friendship and trust with them. The quality of the selected models is guaranteed there, and a member of our team has even moved to Asia to personally take charge of this mission.
We know that sourcing from France would, among other things, reduce criticisms and prejudices in terms of manufacturing quality. Unfortunately, this would also cause prices to explode in stores. Having created the brand for women like us, we have done our best to best reconcile our personal ethical desires, our capacities but also the reality on the ground.
Yes it is possible, because it is completely legal for different manufacturers to reproduce a garment from the same photo. However, even if each workshop can reuse the same photo to sell its article; the quality, the materials used for manufacturing are different.
Have you ever fallen for a beautiful dress (pictured) online and received a "chiffon"?
That's it we're talking about! Different manufacturers = different qualities, even if they use the same photo on their website. It is therefore not uncommon on some "doubtful" sites to end up with an article whose quality is far from what we imagined.
On the other hand, we control the quality of the clothes we sell very rigorously.
This is due to the agreement we have with our partner workshops. These workshops help brands to manufacture their articles, but also manufacture their own parts which we sell on
In order to affix our own labels, we should:
- Either: "Patent" the models we sell. But to be honest with you, this represents a very high cost per model, and our margins being already low, we are unable to opt for individual "patenting".
- Either: Manufacture in large quantities for each model, each color and each size.
As our brand is still young and the number of our orders still low, this represents a big risk for us in terms of unsold items; because you never know in advance which article will please you more or less.
If we manufacture/stock too early and sales do not follow, we would be forced to "force" the sale, just to dispose of our excess stocks... C is what many ready-to-wear brands are doing with flash promotions and discounts of -50% or even more to sell off their stocks, and which naturally leads to overconsumption, whereas the origin of the problem is actually overproduction.
It is for all these reasons that we favor reduced collections and small quantities per model; even if it means remanufacturing and resupplying several times, and not having an inside label with our name.
If we had to summarize the current Petits Imprimers model, we would say that the priority has been:
1- a minimalist model: Petite team and reduced (but qualitative) selection of the parts we sell.
2- minimizing the final cost for the customer (manufacturing in Asia, margins low and
3- while minimizing our environmental impact (small quantities therefore no waste and reduction of transport intermediaries, recycled packaging and reusable)
We knew that by building our model on these 3 pillars, we would run into longer manufacturing and delivery times, low margins and possible criticism and biases about our Asian workshops, but it is the choice that we have made to be able to give birth to the Petits Imprimers.
We know that producing in France would, among other things, reduce criticism and prejudices in terms of manufacturing quality. Unfortunately, this would also cause prices to explode in stores. Having created the brand for women like us, we have done our best to best reconcile our personal ethical desires, our capacities but also the reality on the ground.
We are still a small shop trying to get started in the middle of fashion giants who can offer new products every week at knockdown prices, while making significant margins... not easy to compete.
But we are confident for the future because we are constantly on the lookout for improvement and have noticed a real desire on the part of our customers to understand and build a relationship of trust with our brand.
We know that our model is not perfect, but it is with an open heart that we share it with you, andimprove it day by day.
We hope this has shed some light on who the people behind
Quality French after-sales service. Managed by Carole, without automatic emails.
▶︎ If the product has not arrived after 45 days because it has not been shipped, you can obtain a full refund or a reshipment of it.
▶︎ If the product arrives damaged or does not meet your expectations, we'll take care of you! Visit our Returns & Refunds page.
▶︎ For any suggestions or recommendations, do not hesitate to contact us at any time. We answer all your emails. The quality of our customer service is an absolute priority for us! info@
If you have not found the answer to your questions in our FAQ or our Returns & Refunds page, do not hesitate to contact us by email.
For any proposal for partnership, commercial approach or spontaneous application, write to us at: partnerships@