We know there is always that fear when shopping online.
It is for this reason that for each article, you will find a size guide as well as our advice "Take your usual size" or "Take a size above/below your usual size."
Once your order has been placed, you will receive a confirmation email (remember to check your spam). If you haven't received it, send us an email so that we can help you: firstname.lastname@example.org
First check that your bank account has been debited. If this is the case, your order has been taken into account, but the email address entered is incorrect (often it is a simple typing error). Contact us quickly to update your email address: email@example.com
If your bank account has not been debited, your order has not been placed. We invite you to iron it.
You have 24 hours to cancel or modify your order.
Attention: If your delivery is a "Fast Delivery", the cancellation/modification period is 6 hours .
Write to us at: firstname.lastname@example.org
After these deadlines, we will no longer be able to modify or cancel your order.
Gift cards are valid without expiry date. They are not nominative and are neither refundable nor exchangeable.
If you have a discount code, enter it directly from your basket . Please note, if you forget to enter it, we will not be able to apply it afterwards.
Log in to your Les Petits Printed customer account. In your basket, click on "Select the amount to be deducted", then choose the amount.
You will only have to pay the balance due (if there is anything left to pay).
For all time! At Les Petits Printed, there is no expiry date
Bank card, Carte Bleue, Visa, Mastercard, Apple Pay
All payments are fully secured and encrypted by the services of the company Stripe (also a partner of Galeries Lafayettes, Bata, Celio, 3 Suisses and many others!)
The Stripe solution uses data encryption protocols ensuring the confidentiality of your financial data, and which are subject to the security certifications required by the international financial institutions Visa, MasterCard and American Express.
Payment is debited within 24 hours after confirmation of your order.
Unfortunately, we cannot debit your payment later because your order only appears in our software if the payment has been validated.
If your payment is refused, check that your card is one of the types of cards accepted on our site: Carte Bleue, Visa or Mastercard. If this is the case, the origin of the refusal can only be explained by your bank.
Having chosen to limit intermediaries to reduce our environmental impact as well as our labor and storage costs, our products leave directly from our partner workshops to reach you.
You will therefore have to count on average:
- 10 to 18 days to be delivered in metropolitan France/Europe/Switzerland
- 2 to 5 weeks for any other destination.
Aware that this delay may seem long, we have chosen to OFFER you delivery , so it is TOTALLY FREE, with no minimum purchase.
A Paid 2-3 Day* Fast Delivery may be offered to you depending on available stocks.
* Deadline for metropolitan France, count 1-2 additional days for Corsica and other destinations
If your package has just been shipped, the post office may have assigned it a temporary tracking number (often starting with YT or CA). Your temporary tracking number will be updated on the next scan of your package (allow 4 to 8 days)
The delivery is made everywhere in the world with the exception of the DOM-TOM since the covid.
If your Colissimo tracking indicates that your package has been delivered, it has been delivered. If it's not directly in your mailbox or in person, it was dropped off at your dressing room/caretaker or at a neighbor's while you were away. Only La Poste can provide you with information by calling 3631 . You can file a complaint / claim with them if your package has really not been delivered.
If your package has not been left at your dressing room/caretaker or at a neighbor's and La Poste confirms that your package has been delivered, it is possible that your package has been stolen directly from your mailbox. In this case, it is towards a police station that you will have to turn in order to declare a theft in a mailbox.
Our team undertakes to send you a brand new package free of charge provided:
- Whether you have opted for Secure Delivery (Loss/Breakage/Theft), or Fast & Secure Delivery
- Whether you have a confirmation certificate of loss of parcel issued by La Poste, or a declaration of theft issued by your police station.
Returns to sender are very rare, but when they occur are related to:
▶︎ An error in the address when placing the order
▶︎ A mailbox not accessible, or exact name not indicated on the latter.
▶︎ A withdrawal not made within the time allowed (within 15 days at the post office)
The cost of re-shipping the returned package is set at €9.80.
This amount must be paid by the customer in order to unlock the return of the package by clicking here
Delivery to a relay point is not possible because we deliver to you by Colissimo.
We therefore invite you to check your postal address carefully when placing an order and to ensure that your mailbox is accessible. Your name must also be the same on your package and your mailbox.
As the original delivery is still offered by Les Petits Printed, we unfortunately cannot offer it again in this type of situation. We thank you very much for your understanding.
* As "returned to sender" packages are not returned directly to our premises but to a specialized storage location, if you opt for a refund rather than a return, the re-shipment costs will be deducted from the amount of your refund.
RETURNS AND REFUNDS
Contact us within 7 days maximum by email: email@example.com, attaching proof (photo and/or video) so that we can assist you as best we can.
No, once the tag has been detached, the item is considered worn and therefore not eligible for a return.
Return packages received are inspected once a week. If you do not receive a refund within one week of your return, you will receive it the following week. Count therefore 10 to 15 days maximum.
A returned item may be refused for the following reasons:
• Tear, hole, pulled thread, unstitched
• Incomplete (eg: return of a bra without straps)
• Intimate stains and other dirt or odors because garment worn.
If your return is refused, photo evidence will be sent to you. No refund or credit can be made.
We invite you to return your items in perfect condition for resale as indicated in our return conditions.
Attention we enter the category: Thorny topic! 😅
"In Asia! We have received, to our great regret, several criticisms on this subject."
The goal of the brand being to offer our stylistic universe at affordable prices , we have chosen to supply ourselves in South Asia (China, India and Vietnam).
We know that coming from Asia can put some people off because many have the image of “dehumanized mega-factories” and poor quality products. We know that this can be detrimental to us (especially from people who have not read these lines), but it is absolutely NOT the model on which we are.
Our partners can literally be counted on the fingers of one hand, and we have forged a real relationship of friendship and trust with them. The quality of the selected models is guaranteed there, and a member of our team has even moved to Asia to personally take charge of this mission.
We know that sourcing from France would, among other things, reduce criticism and prejudice in terms of manufacturing quality. Unfortunately, this would also cause prices to explode in stores. Having created the brand for women like us, we have done our best to best reconcile our personal ethical wishes, our capacities but also the reality on the ground.
Yes it is possible, because it is completely legal for different manufacturers to reproduce a garment from the same photo. However, even if each workshop can reuse the same photo to sell its article; the quality, the materials used for manufacturing are different.
Have you ever fallen for a beautiful dress (pictured) online and received a "chiffon"?
That's what we're talking about! Different manufacturers = different qualities, even if they use the same photo on their website. It is therefore not uncommon on some "doubtful" sites to end up with an article whose quality is far from what we imagined.
Conversely, we control the quality of the clothes we sell very rigorously.
This is due to the agreement we have with our partner workshops. These workshops help brands to manufacture their articles, but also manufacture their own pieces that we sell on Les Petits Printed. Thus their own brands and labels are affixed to it .
In order to affix our own labels, we should:
- Either: "Patent" the models we sell . But to be honest with you, this represents a very high cost per model, and our margins being already low, we are unable to opt for individual "patenting".
- Either: Manufacture in large quantities for each model, each color and each size .
Our brand being still young and the number of our orders still low, this represents a great risk for us in terms of unsold products ; because you never know in advance which article will please you more or less.
If we manufacture/stock too far in advance and sales do not follow, we would be forced to "force" the sale, just to sell off our excess stocks... This is what many brands do in the ready- à-porter with flash promotions and discounts of -50%, or even more, to sell off their stocks, and which naturally leads to overconsumption, when the root of the problem is actually overproduction .
It is for all these reasons that we favor reduced collections and small quantities per model; even if it means remanufacturing and resupplying several times, and not having an inside label in our name.
If we had to sum up the current model of Petits Imprimers, we would say that the priority has been given to:
1- a minimalist model: Small team and limited (but qualitative) selection of the pieces we sell.
2- minimizing the final cost for the customer (manufacturing in Asia, low margins and free delivery)
3- while minimizing our environmental impact (small quantities therefore no waste and reduction of transport intermediaries, recycled and reusable packaging)
We knew that by building our model on these 3 pillars, we would run into longer manufacturing and delivery times, low margins and possible criticism and prejudice about our Asian workshops, but that's the choice we have made to be able to give birth to the Petits Imprimers.
We know that producing in France would, among other things, reduce criticism and prejudice in terms of manufacturing quality. Unfortunately, this would also cause prices to explode in stores. Having created the brand for women like us, we have done our best to best reconcile our personal ethical wishes, our capacities but also the reality on the ground.
We are still a small shop trying to get started among fashion giants who can offer new products every week at knockdown prices, while making significant margins... not easy to compete.
But we are confident for the future because we are in constant search of improvement and notice a real desire on the part of our customers to understand and build a relationship of trust with our brand.
We know that our model is not perfect but it is with an open heart that we share it with you, and improve it day by day .
We hope this has shed some light on who the people behind Les Petits Printed are.
Quality French after-sales service. Managed by Carole, without automatic emails.
▶︎ If the product has not arrived after 45 days because it has not been shipped, you can get a full refund or a reshipment of it.
▶︎ If the product arrives damaged or does not meet your expectations, we'll take care of you! Visit our Returns & Refunds page.
▶︎ For any suggestions or recommendations, do not hesitate to contact us at any time. We answer all your emails. The quality of our customer service is an absolute priority for us! firstname.lastname@example.org
If you have not found the answer to your questions in our FAQs or our Returns & Refunds page, do not hesitate to contact us by email.
For any partnership proposal, commercial approach or spontaneous application, write to us at: email@example.com