Returns & Refunds

Les Petits Imprimés offers you a 100% Satisfaction Guarantee for 14 days after delivery. Shop with complete peace of mind!

Not happy with your order? You don't need to send it back

We ship to Australia from France, so returning a parcel would be slow and expensive for you. Just get in touch and we will sort it out without asking you to post anything back.

  1. Email us at support@lespetitsimprimes.com within 14 days of delivery, with your order number, the item(s) concerned, and a photo if the item arrived damaged or is not what you expected.

  2. We'll come back to you within 24–48 hours.

  3. Your refund is processed to your original payment method within 2–14 days, or we can issue store credit with a 10% bonus (A$100 = A$110 credited) if you prefer.

The small print

  1. Please contact us within 14 days of delivery.

  2. For hygiene reasons, the following are not covered: knickers and lingerie bottoms, nipple covers and adhesive lingerie, bra straps and bra fastenings.

  3. Personalised or made-to-order items are not covered.

  4. Return to sender: if a parcel comes back to us because of an incorrect address, an inaccessible letterbox, or a collection point pick-up not made within 15 days, a redelivery fee of A$16 will be charged to send it out again.

  5. If you benefited from a promotional offer such as:

    ➤ Buy 1 item, get the 2nd at -X% off
    ➤ 1 item = -X%, 2 items = -Y%, 3 items = -Z%
    ➤ Free jewellery from A$X spend

    And one or more items are refunded, the offer is recalculated based on the items you keep. Your store credit or refund amount is adjusted accordingly.

Exchanges

If you would rather swap an item for another size or colour, just tell us when you get in touch. We cover the cost of sending the new item to you, and your loyalty points are maintained.